Quality

Cirka has developed methodologies and processes to ensure that our customers are provided with quality outcomes. We have invested in management systems of the highest standard and have been certified to AS/NZS ISO 9001 since 1995 along with achieving compliance to the AS/NZS ISO 9001:2015 (Quality Management System), with additional certification to ISO 14001:2015 (Environmental Management System) and AS/NZS 4801 (OH&S Management).

Quality Integrated Management System

Our intranet based Integrated Management System ensures a high quality of service delivery. The system contains all of our internal corporate documentation, policies and procedures as well as individual contract documentation. Our customers and Operations Managers are provided with secure access to their section of the system which contains all relevant contract information.
The key benefit to the customer is direct access to real-time information regarding the operations of their properties. This immediate access is a more efficient way for our customers to view information relating to the cleaning of their property (i.e. daily inspection reports instantly uploaded via tablet from our site specific ‘Quality Inspection system’, monthly reports, quality and environmental reports and corrective actions).
The system allows transparency which leads to a more collaborative management of our service. The system also reduces the need for hard copies of reports, which helps to minimise our environmental impact.

Service Delivery Strategy

Cirka develop site specific manuals, checklists and training programs for every contract. A structured approach is then taken to ensure all designated areas are cleaned in accordance with the prescribed scope of works. We develop a cleaning schedule to document all areas of service requirements and their frequency. Our directly employed, inducted and experienced cleaning staff are then issued copies of the schedules and provided site specific training.
All cleaning staff are supported by our management team and are involved with regular site meetings to discuss service delivery, performance and continuous improvement processes, which are then recorded into our intranet based Integrated Management System.